Shipping & Refund Policy

CUSTOMER SUPPORT

4014 East Broadway Road

Suite 409

Phoenix, AZ 85040

Tel: (833)334-8671

E-mail: info@dignitydefense.com

SHIPPING & RETURNS

Eligible products may be returned in original packaging for a credit or refund of the purchase price within 14 days of purchase or shipment of Product to Buyer, whichever is later, less shipping and handling. In order to return Product purchased over the internet, or via the phone or facsimile, Buyer must call (833)334-8671 during business hours (Monday through Friday 9:00am to 5:00pm) and request a Return Authorization Number (RMA). An RMA is required to return Product. Customers who exchange products that are found to be defective will receive a credit for original shipping charges.

You may exchange the product or receive a refund in the original form of payment. Merchandise must be returned in original packaging and in new sellable condition.

Please allow up to 10 days after return is received and inspected for the refund to be processed.

Before shipping your handgun, ensure that the firearm is unloaded and packaged securely. Do NOT ship any ammunition. The package must NOT bear any markings which indicate the identity of the contents. 

FAULTY PRODUCTS

If the product has been used in accordance with the manufacturer’s instructions, but is faulty, unfit for purpose, or does not match the sample or description please return the product to us with a copy of your invoice. We may send the product to the manufacturer’s service agent for assessment. Where the product is determined faulty or unfit for purpose we will provide you with a refund or exchange.